Refund policy

Nubia Return Policy

30-Day Return Window

At Nubia, we want you to love your purchase. We offer a 30-day return policy, giving you 30 days after receiving your item to request a return.

Return Eligibility

To qualify for a return, your item must be:

In the same condition you received it
Unopened, unused, unworn
In its original packaging
With a receipt or proof of purchase

To start a return, email us at nubiahelp@gmail.com.

If your return is approved, we will send you:

A return shipping label
Instructions on how and where to send your package
The return address (provided in your approval email)

Items sent back without requesting a return first will not be accepted.

Damages & Issues

Check your order upon arrival.
If the item is damaged, defective, or incorrect, contact us immediately at nubiahelp@gmail.com so we can make it right.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

Personal care items (including opened Nubia products)
Perishable goods
Custom or personalized items
Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you're unsure whether your item qualifies, reach out to us.

Exchanges

The fastest way to exchange a product is to start a return first.
After your return is approved, place a separate order for the item you want.

EU 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must still be:

Unopened
Unused
In original packaging
With proof of purchase

Refunds

Once we receive and inspect your return, we will notify you regarding approval.
If approved, your refund will be issued to your original payment method within 10 business days.

Please allow time for your bank or card provider to process the refund.

If more than 15 business days pass after your refund is approved, contact us at nubiahelp@gmail.com